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eSim - Frequently Asked Questions

eSim
What is an eSim?

An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure - someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web.


How do I activate a West Central Wireless eSIM on iPhone?

Activating an eSIM on iPhone is easy.   

West Central supports eSIM Carrier Activation, where West Central assigns you an eSIM to your iPhone digitally at the time of purchase. In order to make changes to an existing line, you must be the Account Holder or Authorized user.  You will need to bring the phone into the office.  Contact us at 800.695.9016 for assistance or stop by one of our locations and see your Communication Specialist. 

You can learn more about eSIM on iPhone here: https://support.apple.com/en-us/HT212780.


Which iPhone models support eSIM?

iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If you purchased an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical SIM tray, and will only activate with an eSIM.


How do I transfer my phone number to my new iPhone 14?

West Central also supports eSIM Quick Transfer, where you can transfer your phone number from your previous iPhone to your new iPhone. You can even convert your physical SIM to an eSIM when you transfer your number. In order to make changes to an existing line, you must be the Account Holder or Authorized user.  You will need to bring the phone into the office.  Contact us at 800.695.9016 for assistance or stop by one of our locations and see your Communication Specialist.


If you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set Up process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi —at no cost to you.


Are all West Central Wireless customers able to use an eSIM on iPhone?

Yes. In order to make changes to an existing line, you must be the Account Holder or Authorized user.  You will need to bring the phone into the office.  Contact us at 800.695.9016 for assistance or stop by one of our locations and see your Communication Specialist.


How do I get a West Central eSIM if I am not purchasing my iPhone from West Central Wireless?

The phone must be unlocked. A code can be sent via email to unlock phones purchased from other retailers.  You must be the Account Holder or Authorized user.  You will need to bring the phone into the office. Contact us at 800.695.9016 for assistance or stop by one of our locations and see your Communication Specialist.


How do I know if my iPhone is unlocked?
  1. Go to Settings > General, and tap About.
  2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact your carrier.

Will activating an eSIM lock my iPhone to West Central Wireless?

Your devices lock status is not impacted by the use of an eSIM. For information about lock policy, please visit your Communication Specialist or contact us at 800.695.9016


What should I do if my iPhone is lost or stolen with an active eSIM?

If your iPhone with an active eSIM is lost or stolen, please follow these steps: Contact us at 800.695.9016 for assistance


What happens to my cellular plan if I erase my eSIM?

If you delete your eSIM, your cellular plan has not been cancelled. You must be the Account Holder or Authorized user.  You will need to bring the phone into the office.


Can I still use my West Central eSIM if I travel internationally?

West Central Wireless offers plans in Mexico and your device can be used in Canada.


If I am traveling to the United States from abroad, can I download a local eSIM on West Central network?

Please see our No Worries Wireless or Right Wireless pre-paid plans.


What is Dual SIM?

Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. Or you can add a local data plan when you travel outside of the country or region. You can learn more about Dual SIM with an eSIM here: https://support.apple.com/en-us/ 


How do I move my phone number from my Android device to an eSIM on my new iPhone 14?

If you’re switching to iPhone and purchasing in house:  you must be the Account Holder or Authorized user and it will be switch at time purchase.

If you are purchased from another retailer the phone must be unlocked and you will you will need to bring the phone into the office.